100% SATISFACTION GUARANTEE
We guarantee the products on our website have been sought with great care, and the quality of each item is of a very high standard. Should you be unhappy with your purchase, or wish to make an exchange, please contact us within 7 days of delivery and we will refund your purchase or exchange the goods as required. The only exceptions are Sale and Custom Made items (eg. Vintage Wallpaper Animal range, Custom Lettering, anything custom made).
We check our products personally before they are sent out. However, if you receive an item that is damaged we will replace it immediately. Please contact us within 7 days of purchase in order for us to replace the product.
Any returns must be unused and returned in original packaging. Once received we will refund the purchase price or exchange the item, but cannot refund the freight costs.
All prices quoted are in NZ dollars and include GST (15%).
Payment by Shopify is easy, you do not even need to leave our site. Simply select the item/s you wish to purchase, add the items to your cart, then follow the steps to complete the purchase via Shopify Payments. Shopify Payments are secure, meeting the latest NZ PCI standards. With their serious attitude to security, annual on-site assessments validating compliance to continuous risk management has achieved them certified Level 1 PCI DSS compliant. You can feel your payment is safe.
Payment can also be made by direct credit through Internet Banking upon invoice, or by cheque. Follow the normal steps on our website to complete the purchase and select payment option Bank Deposit. Payment details are displayed after the order has been processed through the checkout. If the payment is being made by cheque, please allow up to 5 business days for cheque clearance before the goods are despatched.
Should you wish to query or discuss any products that you are interested in purchasing, please email email@example.com or phone 021731584.
To select our Layby option simply add items required to your shopping bag and at checkout select ‘Bank Deposit' as the payment option. In the ‘comments’ section please enter Layby and specify whether payments will be made over either 4 or 6 weeks. At the end of the checkout process, your receipt will have our bank account details for payments. A deposit of 20% (non-refundable) must be received within 3 working days (and the balance over either 4 or 6 weeks).
Please note: the minimum amount for Layby is $75 and sale items are not available for Layby.
Your purchase will be despatched within 2 working days of payment, unless the stock is unavailable, in which case we will contact you and advise when delivery can be expected. If you would like anything couriered urgently please let us know so we can arrange for you. Please note, rural delivery can take up to 5 working days.
The cost of delivery is $6.90 Nationwide, $9.90 for Rural Nationwide, FREE for all non-rural purchases over $75 within NZ. Due to the number of requests for signature removal, they are no longer required with the exception of Pokeno to Cambridge/Te Awamutu.
Pick up from Whitford, Auckland is available by arrangement. Please email firstname.lastname@example.org if required.
International shipping is available - $18 for standard shipping to Oceania and $40 for standard shipping to the Rest of the World.
PRIVACY & SECURITY
Chicos is committed to ensuring your privacy is protected. For subscribers, we use the information gathered to enable your account and to enhance your online experience. All the information collected on this website will be kept strictly confidential.
We offer payment processing via Credit Card, all payments are securely made directly through Payment Express® SSL-secured payments page to ensure your personal details are kept safe. Your payment details will not be stored.
Our Team can be reached Monday through Friday, from 9am to 5pm, Just enter your contact details and your message query and we'll get right back to you. If you are in a bit of a rush, give me a call on +64 (0) 21 731 584.
Thanks for taking the time to contact us at Chicos.
The story of Chicos, chapter II….
After 6 years of staying at home looking after my boys, I was on the hunt for a challenge outside the realms of children rearing. That challenge still defeats me on a regular basis, I needed one that I could master.
It took me quite some time to find that challenge, but it struck me when I saw an opportunity with Chicos. I had watched the former owner Mel grow Chicos from the start. I thought she had an excellent mix of products, they were fun, on trend and good quality. Then some years later after starting the business Chicos was up for sale.
As I was familiar and impressed with the brand, it sparked a new found excitement, and here I am today. A lot less time on my hands but loving it all, continuing the endeavour to bring to you all these fun, quirky products you see now.
You will be proud to know that a number of our suppliers are really talented local artists. To complement our local range we source unique, glamorous and funky designs from Australia, USA, Europe and the rest of the world.
With this new venture, I hope to make my boys and my husband Tim proud. They are my inspiration XO.
To bring Chicos Design into your home will build your child’s imagination, create a room your special child will LOVE. They're kids, they deserve it.
My Wee Fairy Door www.fairydoors.co.nz